Monday, July 28, 2008

Office Depot Good Deed

It's not often that you hear of a corporation going out of its way to be a good citizen, so I figure when I see one that does, I should publicize it. Office Depot just sent me a rebate check - but not one they owed me. They paid me the rebate I was owed from the manufacturer. Granted I bought the product at Office Depot, but they could easily have just hoped that I'd forget about it. Instead they made good on the manufacturer's promise. Here's the letter they sent me:

Dear Office Depot Customer,

Enclosed is your rebate payment in connection with your purchase of [...]
from Office Depot [...] We understand that the receipt of your rebate may have
taken longer than anticipated, and we regret any inconvenience that this delay
may have caused you. As you may know, this particular rebate was not
issued by Office Depot; rather it was issued by a vendor, from whom we acquired
the merchandise you bought at Office Depot. This vendor was directly
responsible for funding the rebates, but failed to do so.

In light of that failure and because Office Depot values you and your
expectations as an Office Depot customer, Office Depot has determined to satisfy
the rebates itself. Please accept your rebate with both our apologies for
the delay in getting it to you and our thanks for your loyalty and

Thank you again for your understanding.

John Lostroscio,
Vice President, Merchandising.
Good job, Office Depot. You've scored a point with me, and hopefully with the people who read this blog.

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